When Does My Actual Time Start for my Session?
The countdown for your time for a live chat generally begins at the moment Troy begins the work of going into trance. All chat before that does not count against your time unless you required extra care and technical help or have issues on your end.
TIP: Have your questions already typed out and ready to paste as needed. Watch your time so you know when to squeeze in those last questions you might have wanted to get in. Do not save questions that require long responses for the end.