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Showing content with the highest reputation since 07/09/2020 in Event Comments

  1. 1 point

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    I didn't have to leave a comment here, it was unneccessary since I had already opened a Support Ticket for this session, but I was unsure if something had been missed... So thank you Janet and Bobby for taking time to reply and always so patiently answering and explaining everything to us. I am aware of the volunteer work you and the rest of TLE-team are doing here, and I appreciate it very much.
  2. 1 point

    until

    The Session Tracker calendar is updated manually. The absence of a session on the session tracker doesn't mean it isn't there. If there is nothing on the the calendar surrounding the date of your session, likely it just hasn't been updated yet. However, if there are sessions displayed on the calendar past the date of your missing one, that's cause to open a support ticket to find out whether the calendar was flubbed or the session was lost. As Troy indicated in his message yesterday (Update: Backlog is all scheduled if you had a session booked in the past few months that you did not receive, nor did you receive an update from him regarding how it has been rescheduled, then please make sure you have an open ticket for that session. Please do NOT create a new ticket if you already have one open for a specific session; you can update the existing ticket with your comments or questions. It does help to have a separate ticket for each outstanding session. Please be patient with responses to tickets. They are managed by volunteers (i.e., me) who have their own issues to deal with. Trust that by opening a ticket it WILL be seen, and it WILL ultimately get a response. There are a number of people, including myself, who chose to rebook rather than wait for a session to be completed via backlog. If your rebooked session is not on the calendar, you should update your existing ticket with this news. If you do not have an existing ticket, I suggest that you open one. It makes it easier for me to find people with whom I had that ticket-based conversation about rebooking.
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